Warranty & Returns
Adelaide Exchange Jewellers want you to be completely satisfied with your purchase, so please make sure you choose your purchase carefully as refunds will not be issued for a change of mind or if you simply make the wrong decision.
Please make sure to keep your receipt for proof of purchase. A copy of your receipt will be needed for any returns.
All returns must be returned in original condition and accompanied with your original receipt. All return postage and insurance costs are to be paid by the purchaser. Please note that Adelaide Exchange Jewellers will not be held accountable for any item that is lost in the mail, it is your responsibility when you return the item to Adelaide Exchange Jewellers.
You will be entitled to a refund or exchange where the goods were wrongly described or if there is a manufacturing fault.
If the goods have been opened or damaged after delivery, or if any attempt has been made to change the product or the product has been dropped or broken the refund policy will not apply to the goods.
If returning a product for a refund, please make sure this is done within 14 days from receipt of product. Once goods have been received back at Adelaide Exchange Jewellers online shop they will be assessed and you will be notified of the outcome within 2-3 business days. Returns are not to be taken physically into one of our shops as they are treated differently to in store purchases. They need to be returned to our online store. See address below for returns.
After the assessment period, if a refund is given, we will need your bank account details to organise a direct credit or a cheque can be made out and mailed to you. You should receive a refund within 7-14 business days.
Where applicable we will meet our obligation to provide a remedy under the Australian Consumer Law. The remedy may be a repair, replacement or refund. Full details of your consumer rights may be found at (insert link for Australian consumer law)
All returns will need to be shipped to the following address:
Att: Online Store
AEJ
Shop 9, Mitcham Square Shopping Centre
119 Belair Road
TORRENS PARK SA 5062
Payment
Payment can be made by using our secure payment methods, either a direct deposit or by using our safe and secure eWay shopping cart.
All prices are in Australian Dollars AUD and include GST (Goods and Services Tax).
We accept these credit cards: Visa, MasterCard and American Express.
Goods will be sent within 2 business days once payment has been received by Adelaide Exchange Jewellers.
Shipping
We will attempt to send your goods within 2 business days once all monies have been received.
Fees are set out as follow and include all postage, handling and insurance cover.
Australia
Please note fees and time frame before selecting a postage option. Once you have selected a postage option it cannot be changed.
Australia Post- Regular Post in a Pre-Paid Satchel - $10.00, please allow 3-4 business days for delivery in Adelaide. For Interstate deliveries please allow 5-6 business days.
Star Track Courier $25.00, please allow up to 2 business days anywhere within Australia. (Please note it may take longer for delivery to remote areas within Australia)
If you have a query with your delivery, please contact us at (enter online store email address)
We can provide you with a tracking number so you can keep a track of your item as well.
Overseas Delivery
When you place your order, we will estimate shipping costs and delivery dates based on your location and the shipping options chosen.
The below fees set out are an estimate of shipping costs including postage, handling and insurance.
Parcels will be sent in a pre-paid satchel with Australia Post and will have a tracking number.
Up to 500 grams $35.00
Up to 1 kg $55.00
Up to 2 kg $75.00
Please allow 7-21 business days for delivery.
Privacy Policy
Personal Information
At Adelaide Exchange Jewellers protecting your privacy and the confidentiality of your personal information is very important to us.
If you purchase a product from Adelaide Exchange Jewellers, we may request personal information from you. We use this information for billing purposes and to fill your order. If we have any issues processing your order, we will use this information to contact you.
From time to time we may use your information to send you special offers and updates. If you do not wish to receive these emails, please email us to advise this so that we don’t send you any emails in the future.
We will take all reasonable steps to protect your personal information from misuse, loss or unauthorised access, by means of firewalls, password access, secure servers and encryption of data.
If you suspect any misuse or unauthorised access to your personal information, please let us know immediately.
Website Security
Adelaide Exchange protects your browsing experience from malicious activities by transmitting your data over a secure sockets layer (SSL) connection with a minimum of 128 bit encryption and up to 256 bit on supported browsers. We use the latest domain validated SSL certificate technology available with a 2048 bit public key. SSL is the security technology for encrypting a link between a web server and a browser. All data passed between our web server and your browser remains private and secure.
Adelaide Exchange use SSL encryption to protect sensitive information online and do everything in our power to protect user-information off-line. All of our customer's information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example billing administration or the development team) are granted access to personally identifiable information. Our employee's computers are all password protected at all times. The servers that we store personally identifiable information on are kept in a secure environment, behind a locked cage and are protected with state of the art security systems. The databases used to store any and all information relating to online sales are secure and protected behind a commercial grade firewall within a private environment.